I'm a nut case!
I feel like such a dork. (And no, for the unpublished commentor who just called me that because they said I was stupid for getting pregnant in the first place, that's not the kind of dork I'm talking about. I wouldn't be honest if I made it sound like pregnancy is easy for me, but that doesn't mean I stop having children. Sometimes the best things in life are the hardest things. It is worth every ache and pain and day of exhaustion, I know that for a fact.)
After many calls to Dell, replacing my laptop keyboard, more calls to Dell, and a technician finally coming out yesterday and replacing the motherboard in my computer (whatever that is!), I thought everything was good to go and I was doing a happy dance about it.
Then I couldn't get the internet to work. Kind of a major crisis when so much of the business work - that I was dreadfully behind on due to all the computer issues - depends upon a working internet connection. Jesse kindly came home from work and figured out the issue (See? I told you he's the greatest. When I called him to get his advice on how to get the internet working, he just dropped everything and said he was coming home to fix it himself! I couldn't convince him otherwise either.)
We finally got the internet working and Jesse left to go back to work. I settled down to try and tackle the huge stack of orders which had piled up over the last week. And then I hit the next problem: I couldn't log in to Stamps.com. This meant I couldn't process any order or print out any shipping label. I tried and tried to log in multiple times over the afternoon and kept getting an error message saying it couldn't log in to the Stamps.com server. I thought they must be having server issues so decided to wait and try again today.
This morning, the same problem was happening so I resorted to calling the very friendly customer service line at Stamps.com. (I'm not kidding on that, they are about the nicest people in customer service I've ever come across.) After explaining the problem, the guy put me on hold to investigate. When he came back on the line, he asked me a strange question, "What time zone are you in?" After I answered, he told me to look at the clock on my computer and see what time it read.
Oops, I didn't think about that.
Since printing out shipping labels is a time-sensitive matter (if you print after 5 p.m. on any given day, it automatically stamps it with the next day's date), of course it would matter what time my computer was set up on. And, of course, since replacing the motherboard, the time was completely wrong.
When I went to change the time on my computer while the customer service guy patiently waited on the line, I realized not only was my computer like four hours off, it was also on the completely wrong date of the completely wrong month! No wonder I couldn't log in.
Needless to say, fixing that fixed the problem and I'm finally back in service again. But not without feeling like a real fruitcake. I'm sure it wasn't the most stupidest problem ever that someone has called in with, but it probably bordered on being so!
After many calls to Dell, replacing my laptop keyboard, more calls to Dell, and a technician finally coming out yesterday and replacing the motherboard in my computer (whatever that is!), I thought everything was good to go and I was doing a happy dance about it.
Then I couldn't get the internet to work. Kind of a major crisis when so much of the business work - that I was dreadfully behind on due to all the computer issues - depends upon a working internet connection. Jesse kindly came home from work and figured out the issue (See? I told you he's the greatest. When I called him to get his advice on how to get the internet working, he just dropped everything and said he was coming home to fix it himself! I couldn't convince him otherwise either.)
We finally got the internet working and Jesse left to go back to work. I settled down to try and tackle the huge stack of orders which had piled up over the last week. And then I hit the next problem: I couldn't log in to Stamps.com. This meant I couldn't process any order or print out any shipping label. I tried and tried to log in multiple times over the afternoon and kept getting an error message saying it couldn't log in to the Stamps.com server. I thought they must be having server issues so decided to wait and try again today.
This morning, the same problem was happening so I resorted to calling the very friendly customer service line at Stamps.com. (I'm not kidding on that, they are about the nicest people in customer service I've ever come across.) After explaining the problem, the guy put me on hold to investigate. When he came back on the line, he asked me a strange question, "What time zone are you in?" After I answered, he told me to look at the clock on my computer and see what time it read.
Oops, I didn't think about that.
Since printing out shipping labels is a time-sensitive matter (if you print after 5 p.m. on any given day, it automatically stamps it with the next day's date), of course it would matter what time my computer was set up on. And, of course, since replacing the motherboard, the time was completely wrong.
When I went to change the time on my computer while the customer service guy patiently waited on the line, I realized not only was my computer like four hours off, it was also on the completely wrong date of the completely wrong month! No wonder I couldn't log in.
Needless to say, fixing that fixed the problem and I'm finally back in service again. But not without feeling like a real fruitcake. I'm sure it wasn't the most stupidest problem ever that someone has called in with, but it probably bordered on being so!
posted by Crystal Paine at 4:16 PM
9 Comments:
Oh you sweet thing. You are not a dork. Anyone could have made that mistake. And as for the unkind comment the other person made, I'm glad you're not giving it credit.
I wanted to know if you had a chance to look at the myspace page of Lauren McCain.
www.myspace.com/14903990
When an AOL article said she had one I had to check it out. This is one of her quotes:
"The purpose and love of my life is Jesus Christ. I don't have to argue religion, philosophy, or historical evidence because I KNOW Him. He is just as real, if not more so, as my 'earthly' father."
People have left some wonderful comments in her pictures section.
I am really surprised at the comments or emails you mention that you get. I don't understand where anyone could call you a dork.
Have a great day!
Chrissy T.
just so you won't feel so dorky, i'm going to tell you a dorky story about me: once i was supposed to mail back a satellite receiver and they sent me the mailing label to go with it. i didn't get to it right away, i was having printer problems at the same time. epson wanted me to mail in my printer to be repaired. later, much later, when i was investigating why i never got my repaired printer back, i discovered i had mailed my printer to dish network and my satellite to epson!
Well, welcome back--You are trying to make the rest of us technically challenged folks feel better!
Thanks--hang in there with the pregnancy--I've only had two, and they both came quite early, so I never had to do too much of a third trimester--at least not until I was nuts (more nuts than the regular hormones called for).
(:
Lori
Don't feel silly. We all do things like this. When I worked the customer service line for Sony Electronics, our first question to customers having a problem was, "Is the unit plugged in?" I can't tell you how many times the customer replied, "Oops, it is unplugged. I guess we are done." It is the little mistakes like this that help keep us humble! Mrs. G
Boy, I sure never would have thought about checking the time and date either! So if that defines you as a dork, at least you can say you're not the only one! :)
I love how "brave" people are when they don't have to sign their name or show a face. ;)
If that is your biggest computer snaffu this week, you really have to work harder! :-)
Sometimes I think computers are given by God to teach us patience....or something like that.....
So you are anything but a dork. And that unpublished commenter who said you were such should really mind their own business.
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